Little value for money at the CQC

 

If, as Oscar Wilde once wrote, a cynic is “a man who knows the price of everything, and the value of nothing,” then the Care Quality Commission is starting to look like the most cynical organisation around.

Late last year, the CQC announced a new contract for the supply of Experts by Experience – or lay inspectors – who assist on its inspections of hospitals, care homes and GPs.

Four months after it came into effect, the contract is in chaos.

Experts are leaving in despair at the unravelling of a role the CQC itself calls “critical to the […]

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Little Care, Little Quality and some Terrible Commissioning

(Part 2 of my story about the chaos that’s followed the awarding of a key public service contract to a private company and the impact that’s having on vulnerable people. You can read Part 1 here).

 

It’s about time Facebook designed a “jaw drop” button.

We Experts by Experience badly needed one when we watched the Care Quality Commission’s recent board meeting online.

We’d just been told that our jobs inspecting health and social care facilities were being transferred from a charity to Remploy, a private company majority-owned by a big US-based business. None of our previous […]

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Calling time on my zero-hours job

I’m about to lose the zero-hours job I love.

Maybe “lose” isn’t the right word. But the contract under which I work has been taken from the charitable sector and awarded to a private company. The new bosses at the multi-million pound business taking over refuse to honour existing terms and conditions. They won’t even discuss them.

Instead, they’re offering exactly the same work with a 44 per cent cut in pay. (51 per cent for those living outside London).

So thanks, but no thanks. There’s austerity, and then there’s just plain insulting.

Let me explain. For the past two […]

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A Love Letter to the NHS

Like all those we love most, you are far from perfect.

There are the minor irritations, the disappointments, and sometimes much more serious failings that can’t be ignored and shouldn’t be excused.

And yet, we couldn’t live without you – literally, in my recent experience – though I fear that’s what the government is planning: a relentless running-down of an overstretched, understaffed and occasionally badly managed health service to the point where we all accept your inevitable demise. (See my previous post for more on the Tory’s PR strategy).

That would be a tragedy. I’ve used your services more […]

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